Version: 4.0 - 25 August 2026
Alice and Bear Holdings Pty Ltd (ACN 701 192 896) trading as With A Bow
In these Terms, unless the context otherwise requires:
In these Terms, unless the context otherwise requires: a reference to "you" or "users" includes a user of the Platform, including Event Organisers and Guests; headings are for convenience only and do not affect interpretation; the singular includes the plural and vice versa; a reference to a person includes a natural person, body corporate, partnership and unincorporated association; a reference to legislation includes any amendment, re-enactment or replacement of that legislation; "includes" and "including" are not words of limitation; "writing" or "written" includes email and other electronic communications; and time periods are calculated exclusive of the day on which the period commences.
With A Bow operates a digital wishing well and wedding registry platform that allows Event Organisers to create Event pages through which Guests can make cash gifts, contribute toward Gift Items, leave messages and receive related communications.
The user acknowledges and agrees that:
With A Bow operates the Platform and owns or is licensed to use all Platform IP.
A Contribution is a gift from the Guest to the Event Organiser. Beneficial ownership of a Contribution passes to the Event Organiser when the payment is successfully processed, and With A Bow does not acquire any beneficial interest in a Contribution at any time.
With A Bow's role is limited to providing the Platform and to controlling the timing of payments to the Event Organiser. Where With A Bow handles a Contribution amount in connection with a refund, reversal, Chargeback, error, risk review or other payment operation, it does so administratively and this does not give With A Bow any beneficial interest in that amount.
To create an Account or Event, you must register for the Platform and complete the account creation process. By creating an Account, creating an Event, making a Contribution or otherwise using the Platform, you represent and warrant that:
You may be required (and where so required, you agree) to provide information and complete steps reasonably required by With A Bow or the Payment Processor, including account details, identity information, authority information, Event details, payment information, bank account information, consents, acceptance records, risk-review information and any other information reasonably required to operate, verify, secure or administer the Platform.
You are solely responsible for maintaining the confidentiality and security of your Account credentials. You must notify With A Bow immediately of any unauthorised access to or use of your Account. You are responsible for all activities that occur under your Account.
With A Bow may refuse registration, require additional information, require identity or authority verification, suspend access or terminate an Account where With A Bow considers it reasonably necessary for security, fraud prevention, risk management, legal, regulatory, payment, operational or Platform integrity reasons or where you have not provided sufficient information or detail as reasonably required by With A Bow.
An Event Organiser may create an Event page for an Event for which they are authorised to receive Contributions. An Event page may include names, dates, descriptions, photographs, Gift Items, contribution options, messages and other content selected by the Event Organiser.
Event pages may be shared by Event Organisers with Guests and may be accessible to any person with the relevant link or through other Platform functionality. Event Organisers are responsible for ensuring they are comfortable with the information, names, images and details they make available on an Event page.
With A Bow may impose limits on Event pages, including limits on Event lead time, maximum Event duration, contribution periods, late-gift periods, contribution amounts, number of Gift Items, image sizes, content types or other Platform functionality.
With A Bow does not actively review all Event pages before publication and does not guarantee that Event pages are complete, accurate, current, lawful or appropriate. With A Bow may review, edit, restrict, suspend, remove or refuse Event pages or content in accordance with these Terms.
In using the Platform and creating or administering an Event, the Event Organiser represents, warrants and undertakes that:
A breach of this clause may result in immediate suspension or termination of the Account, freezing or withholding of pending payouts, removal of the Event page, refund or reversal of Contributions, and referral to law enforcement, regulators, the Payment Processor, card issuers or other relevant persons where appropriate.
Guests may access Event pages and make Contributions through the Platform. A Guest does not need to create an Account to make a Contribution, unless required by Platform functionality, With A Bow or the Payment Processor from time to time.
By making or attempting to make a Contribution, a Guest represents, warrants and acknowledges that:
Guests should use their own judgement before making a Contribution. If a Guest believes an Event is not authentic, unauthorised, misleading, unlawful, cancelled or otherwise suspicious, the Guest should contact With A Bow promptly using the contact details on the Platform.
Contributions, Fees, refunds, Chargebacks and payouts are processed through the Payment Processor. Your use of payment, Connected Account, refund, Chargeback or payout functionality may be subject to the Payment Processor Terms. You agree to comply with the Payment Processor Terms and any requirements imposed by the Payment Processor in connection with the Platform.
With A Bow may charge Fees for access to or use of the Platform or any features. Pricing tiers, service fees, fee allocation choices, inclusions, caps and limits will be published on the Platform and may include, without limitation, different tiers which may attract a different scope or limitation of the Platform and different Fees.
A platform service fee may apply to each Contribution or to a selected pricing tier. Depending on the Event Organiser's selected settings, the platform service fee may be added in addition to the Guest's Contribution, absorbed by the Event Organiser, or shared between the Guest and Event Organiser. The relevant amount payable by the Guest, the amount to be received by the Event Organiser and the relevant Fees will be disclosed through the Platform before payment is confirmed.
The platform service fee is charged by With A Bow to the Event Organiser for access to and use of the Platform. Where the Event Organiser has chosen for Guests to cover the service fee in whole or in part, a Guest who pays that amount does so in discharge of the Event Organiser's liability to With A Bow. With A Bow makes no supply to the Guest, and the Guest acquires no right against With A Bow in respect of that amount.
Payment Processor fees, card processing fees, international card fees, currency conversion fees, refund fees, Chargeback fees or other payment-related fees may apply. These fees may be charged by the Payment Processor or deducted from Contributions, Connected Account balances, payouts or other amounts in accordance with the Payment Processor Terms and the Platform settings and users agree and consent to such fees.
All Fees are quoted in Australian dollars and are exclusive of GST unless otherwise stated. GST will be added to Fees where applicable.
Subject to your Non-Excludable Rights, Fees are non-refundable unless expressly stated otherwise, required by law or agreed by With A Bow in writing.
When a Guest makes a Contribution, the payment is processed by or via the Payment Processor. The Contribution amount is directed to the relevant Event Organiser's Connected Account, while the applicable platform service fee is transferred to With A Bow's Payment Processor platform account.
With A Bow does not operate a pooled client account or trust account for Contributions. With A Bow initiates payout instructions through the Payment Processor according to the Platform settings but does not own the underlying Contributions.
Unless otherwise stated on the Platform or agreed by With A Bow, Contributions are released to the Event Organiser's nominated bank account on the following basis: the main payout is initiated after the Event Date; late Contributions may be released during a post-Event period using the payout cadence specified on the Platform; and the Event page or contribution functionality may close after the post-Event period specified on the Platform.
Payout timing is subject to the Payment Processor processing times, bank processing times, weekends, public holidays, Payment Processor Terms, technical availability, identity verification, risk review, Chargebacks, disputes, legal requirements, account status, security concerns and any other matter With A Bow or the Payment Processor considers relevant.
With A Bow may delay, withhold, suspend, cancel or reverse a payout where With A Bow or the Payment Processor reasonably considers it necessary or appropriate, including where there is suspected fraud, impersonation, unauthorised activity, money laundering, sanctions risk, suspicious activity, a Chargeback, a refund request, an Event cancellation, account compromise, a breach of these Terms, a legal request, technical error or a risk to Guests, Event Organisers, the Payment Processor, With A Bow or the Platform.
Event Organisers authorise With A Bow to initiate payment instructions, payout instructions, refunds, transfer reversals, adjustments and other payment operations through the Payment Processor in connection with the Platform, Contributions, Fees, refunds, Chargebacks, disputes, errors, risk reviews and compliance matters.
An Event Organiser must complete identity verification with the Payment Processor before Contributions can be paid to them. Where an Event Organiser has not completed verification, Contributions remain the property of the Event Organiser and are held in the Event Organiser's own account with the Payment Processor. With A Bow does not hold those amounts and does not acquire any interest in them.
Where an Event Organiser has not completed verification by the date their Event page closes to Contributions, With A Bow may return the Contributions to the Guests who made them. With A Bow will give the Event Organiser reasonable notice before doing so. Amounts returned to a Guest are returned to the payment method used to make the Contribution.
Refunds may be processed where required by law, required under the Payment Processor Terms, requested by the relevant Event Organiser and accepted by With A Bow, or otherwise considered appropriate by With A Bow in its discretion. In all other cases (and unless expressly permitted in these Terms), Contributions are non-refundable and are irrevocable.
If an Event is cancelled, postponed, materially changed or does not take place, the Event Organiser must promptly notify With A Bow. With A Bow may, where permitted by law and technically available, suspend payouts, refund Contributions, reverse transfers, remove or update the Event page, contact Guests, require further information, or take any other action With A Bow considers appropriate.
Unless With A Bow states otherwise or the law requires otherwise, platform service fees, the Payment Processor fees, card processing fees, currency conversion fees, Chargeback fees and other third-party fees may be non-refundable.
A Chargeback occurs where a Guest disputes a payment with their card issuer, bank, the Payment Processor or another payment participant. Event Organisers acknowledge and agree that Chargebacks and related fees, penalties, costs or reversals may be recovered from the relevant Connected Account, withheld from payouts, offset against future amounts, or otherwise recovered from the Event Organiser to the maximum extent permitted by law.
You must cooperate with With A Bow and the Payment Processor in relation to any refund, Chargeback, dispute, complaint, investigation or payment issue. This may include providing evidence of the Event, authority to receive Contributions, communications with Guests, identity information, payment information or other information reasonably requested by With A Bow or the Payment Processor.
An Event Organiser may describe a Gift Item as relating to a charity, cause or charitable purpose only if the description is accurate, not misleading and complies with Applicable Laws.
Where an Event Organiser creates a charity-related Gift Item, the relevant Contribution is made to the Event Organiser through the Platform and is paid out to the Event Organiser in the same way as other Contributions. With A Bow does not collect, pool or disburse those Contributions to the charity unless expressly stated otherwise in writing.
Guests acknowledge that Contributions to charity-related Gift Items are not donations to With A Bow, are not donations made by With A Bow on behalf of the Guest, and should not be treated as tax-deductible donations unless the Event Organiser or the relevant charity separately confirms that position.
With A Bow may choose to donate a portion of its own service-fee revenue to selected Australian charities from time to time. Any such donation is made by With A Bow from its own revenue and does not convert Guest Contributions into tax-deductible donations or fundraising receipts.
With A Bow collects, uses and discloses personal information in accordance with the Privacy Policy, which is available on the Platform and may be amended from time to time. By using the Platform, you acknowledge that you have read and understood the Privacy Policy.
You acknowledge that With A Bow may collect and use information in connection with Accounts, Event pages, Contributions, Connected Accounts, the Payment Processor verification status, payment metadata, refunds, Chargebacks, disputes, reports, support interactions, Platform usage, security, fraud prevention, analytics and compliance.
You acknowledge that personal information and content may be visible to or shared with other users or recipients through the ordinary operation of the Platform. Event page content may be visible to Guests and to anyone else who can access the Event page.
Unless a Guest chooses to contribute anonymously, the Guest's name, the Gift Item or cash fund contributed towards, and the date of the Contribution may be displayed on the Event page and visible to anyone who can access that page. Contribution amounts, email addresses and Contribution messages are not displayed on the Event page.
Guest names, email addresses, messages and Contribution details are made available to the relevant Event Organiser for Event administration, reconciliation and permitted communications, except where the Guest has chosen to contribute anonymously, in which case the Guest's name and email address are not shown to the Event Organiser. Further detail is set out in the Privacy Policy.
Event Organisers must collect, use, disclose, store and protect Guest personal information received through the Platform only as reasonably necessary for Event administration, reconciliation, permitted communications and other purposes permitted by law and these Terms.
Event Organisers must not use Guest personal information for unrelated marketing, spam, resale, disclosure, profiling or other unrelated purposes unless separately permitted by law and supported by any required consent.
You are responsible for Your Content and for ensuring that Your Content is accurate, lawful, appropriate and does not infringe the rights of any third party.
Your Content must not be false, misleading, deceptive, defamatory, obscene, offensive, harassing, abusive, discriminatory, unlawful, fraudulent, impersonating, infringing or otherwise harmful to With A Bow, users, Guests, Event Organisers, third parties, the Payment Processor or the Platform.
When using messaging features, including any thank-you or Sending Gratitude feature, you must only send communications for legitimate Event-related purposes. You must not use messaging features to harass, threaten, abuse, spam, market unrelated products or services, request off-platform payments, distribute malicious content or infringe any third-party rights.
You must not upload, publish or send any photograph, image, name, likeness, message or other content unless you have all necessary rights, permissions and consents to do so.
With A Bow may review, moderate, edit, refuse, restrict, remove or disable any Account, Event page, Gift Item, message, photograph, report or other content where With A Bow reasonably considers it necessary or appropriate, including where it receives a credible report or complaint.
Any person may report an Event, Account, Contribution, message or content to With A Bow using the contact details or reporting tools made available on the Platform. With A Bow may investigate reports and take any action it considers appropriate, including contacting users, contacting the Payment Processor, suspending payouts, preserving evidence, removing content, suspending accounts or referring matters to authorities.
The Platform may contain links to or integrate with third-party services, websites, applications, APIs or payment flows, including the Payment Processor, Supabase, Resend, PostHog, Google sign-in and other service providers. With A Bow is not responsible for, does not control and does not endorse any third-party services except to the extent expressly stated.
Your use of third-party services is at your own risk and may be subject to the third party's terms, privacy policy, security practices, availability, pricing, fees, dispute processes and operational requirements.
The Payment Processor may freeze, hold, delay, reverse, refund, investigate, terminate or restrict payments, payouts, Connected Accounts or payment functionality in accordance with the Payment Processor Terms, payment network rules, risk processes or Applicable Laws. With A Bow is not liable for the Payment Processor actions or omissions to the maximum extent permitted by law.
You must not use the Platform to:
A breach of this clause may result in immediate suspension or termination of your Account, removal of content, suspension of payouts, refund or reversal of Contributions, preservation of records, and referral to the Payment Processor, financial institutions, payment networks, regulators or law enforcement.
With A Bow may suspend, restrict or terminate your Account, remove or disable an Event page, suspend or cancel Contributions, delay or withhold payouts, disable payment functionality, remove content or otherwise restrict access to the Platform where With A Bow reasonably considers it necessary or appropriate.
Without limiting the clause above, With A Bow may take action where: you breach these Terms, the Privacy Policy, the Payment Processor Terms or Applicable Laws; With A Bow receives a credible report or complaint about an Event, Account, Contribution, message or content; With A Bow or the Payment Processor suspects fraud, impersonation, account compromise, unauthorised activity, money laundering, sanctions risk, Chargeback abuse, unlawful activity or security risk; identity verification, Connected Account setup or payout enablement is incomplete, failed, restricted or suspended; an Event is cancelled, disputed, materially changed or appears not to have occurred; With A Bow is required or authorised to do so by law, a regulator, a court, the Payment Processor, a financial institution, a payment network or other relevant person; or continued access may create legal, regulatory, operational, financial, security, reputational or Platform integrity risk.
You may terminate your Account at any time by closing your Account through the Platform or by contacting With A Bow. Termination will take effect upon confirmation or within a reasonable time.
Where practical, With A Bow will provide notice of suspension or termination. However, With A Bow may act without prior notice where it considers immediate action necessary or appropriate.
Termination or suspension does not affect rights, obligations and liabilities accrued before termination, including payment obligations, indemnities, refund obligations, Chargeback obligations, privacy obligations, confidentiality obligations, intellectual property licences, limitations of liability and any provisions that by their nature survive termination.
All Platform IP is owned by or licensed to With A Bow. Nothing in these Terms transfers ownership of any Platform IP to you.
Subject to your compliance with these Terms, With A Bow grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for the purpose of creating, administering, accessing or contributing to Events in accordance with these Terms (User Licence).
The User Licence does not include the right to: sell, resell, licence, sublicence, distribute, rent, lease or commercially exploit the Platform; modify, adapt, translate or create derivative works of the Platform; reverse engineer, decompile, disassemble or attempt to derive the source code or algorithms of the Platform; copy or reproduce the Platform except as reasonably necessary for normal use; scrape, extract or harvest data from the Platform using automated means; frame, mirror or incorporate the Platform into other websites or applications; or remove, obscure or alter any proprietary notices or branding on the Platform.
The User Licence is personal to you and terminates automatically upon termination of your Account or these Terms.
You retain ownership of Your Content. By uploading, publishing, submitting or sending Your Content through the Platform, you grant With A Bow a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, display, distribute, modify, host, store, communicate and otherwise exploit Your Content for the purposes of: operating, providing, securing and improving the Platform and Services; displaying Event pages and related content to Guests and other intended recipients; processing Contributions, receipts, messages, reports, refunds, Chargebacks and disputes; moderation, risk review, security, fraud prevention, compliance and enforcement; support, analytics, research, reporting and product development; and developing new features and services.
You represent and warrant that you have all necessary rights to grant this licence and that Your Content does not infringe the Intellectual Property Rights, privacy rights, publicity rights, moral rights or other rights of any third party.
To the maximum extent permitted by law, the Platform is provided "as is" and "as available" without any warranties, representations or conditions of any kind, whether express, implied, statutory or otherwise.
With A Bow expressly disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement, except to the extent those warranties are Non-Excludable Rights.
Without limiting the two clauses above, With A Bow does not warrant that: the Platform will be uninterrupted, error-free, secure or free of viruses or other harmful components; the information or content on the Platform is accurate, reliable, complete or current; the Platform will meet your requirements or expectations; any defects or errors will be corrected; any Event will occur or proceed as described; any Event Organiser or Guest is who they claim to be or is authorised to act; Contributions will be used for any particular purpose; refunds will be available in all circumstances; the Payment Processor, banks, card issuers, payment networks or third-party services will operate without interruption, restriction, delay or error; or you will achieve any particular outcome by using the Platform.
You acknowledge that certain rights may be conferred on you under the Competition and Consumer Act 2010 (Cth), the ACL and equivalent State and Territory legislation that cannot be excluded, restricted or modified. Nothing in these Terms is intended to exclude, restrict or modify any Non-Excludable Rights.
Subject to the Non-Excludable Rights clause below and to the maximum extent permitted by law, none of the With A Bow Parties will be liable to you for any: indirect, incidental, special, consequential, punitive or exemplary damages; loss of profits, revenue, business, goodwill, anticipated savings, opportunity, reputation or data; loss arising from reliance on information, Event pages, Gift Items, messages or content on the Platform; loss arising from your interactions or dealings with any Event Organiser, Guest or third party; loss arising from an Event being cancelled, postponed, not occurring, materially changing or being misrepresented; loss arising from an Event Organiser's use, misuse, non-use or non-return of Contributions after payout; loss arising from the Payment Processor, banks, card issuers, payment networks or third-party services; loss arising from Chargebacks, refunds, account holds, payout delays, payout failures, reversals, frozen accounts or payment restrictions; loss arising from unauthorised access to your Account, Connected Account, payment method or data; or loss arising from the interruption, suspension, restriction or termination of the Platform, regardless of the form of action, whether in contract, tort including negligence, statute or otherwise, and even if With A Bow has been advised of the possibility of such damages.
Subject to the Non-Excludable Rights clause below, the total aggregate liability of the With A Bow Parties to you for all claims arising out of or in connection with these Terms or your use of the Platform is limited to the greater of the total Fees paid by you to With A Bow in the 6 months preceding the event giving rise to the claim, or AUD $500.
Nothing in these Terms excludes or limits liability for any breach of a Non-Excludable Right. Where With A Bow breaches a Non-Excludable Right in respect of services that are not of a kind ordinarily acquired for personal, domestic or household use, With A Bow's liability is limited, at With A Bow's option, to re-supplying the services or paying the cost of having the services re-supplied.
Users acknowledge that the limitations of liability in this clause are reasonable and reflect the allocation of risk between the parties, and that With A Bow would not provide the Platform without these limitations.
Users agree to indemnify and hold harmless the With A Bow Parties from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees on a full indemnity basis) arising out of or in connection with: their breach of these Terms or any representation, warranty or undertaking made by you; their use or misuse of the Platform; Your Content, including any claim that Your Content infringes the Intellectual Property Rights, privacy rights, publicity rights, moral rights or other rights of any third party or is false, misleading or deceptive; any Event created, administered, contributed to or interacted with; any Contribution, refund, Chargeback, payout, reversal, dispute, complaint, tax issue, fundraising issue, regulatory issue or payment issue connected with users or Events; their interactions or dealings with Event Organisers, Guests or third parties; their breach of Applicable Laws, including laws relating to consumer protection, privacy, anti-money laundering, sanctions, fraud, fundraising, taxation, intellectual property or misleading or deceptive conduct; your negligence, wilful misconduct, fraud or unlawful conduct; and any claim by a Guest, Event Organiser, payment provider, regulator or third party arising from your act or omission.
With A Bow may assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with With A Bow in asserting any available defences.
With A Bow may update, change, suspend, restrict or discontinue any aspect of the Platform or Services at any time, including features, Fees, pricing tiers, limits, payment processors, payout timing, contribution periods, content tools, reporting tools, security features and operational processes.
With A Bow may amend these Terms from time to time by publishing the updated Terms on the Platform or otherwise notifying you. The updated Terms will take effect from the date specified in the updated Terms or notice.
If you do not agree to updated Terms, you must stop using the Platform and close your Account. Your continued use of the Platform after updated Terms take effect constitutes acceptance of the updated Terms.
With A Bow may give notices to you through the Platform, by email, by publication on the Platform or by any other method permitted by law. You are responsible for keeping your contact details current.
With A Bow may require information reasonably necessary to assess and respond to your enquiry, report or complaint, including Account information, Event details, Contribution details, screenshots, identity information, payment information and any other relevant material.
For questions about these Terms, contact us at hello@withabow.com.au.
You must not assign, transfer or novate any rights or obligations under these Terms without With A Bow's prior written consent. With A Bow may assign, transfer or novate its rights or obligations under these Terms in connection with a merger, acquisition, financing, corporate restructure, sale of business or assets, or similar transaction.
If any provision of these Terms is invalid, void, illegal or unenforceable, that provision will be severed to the extent of the invalidity, voidness, illegality or unenforceability, and the remaining provisions will continue in full force and effect.
A failure or delay by With A Bow to exercise a right or remedy does not constitute a waiver of that right or remedy. A waiver must be in writing and signed by With A Bow.
These Terms, together with the Privacy Policy and any other terms expressly incorporated by reference, constitute the entire agreement between you and With A Bow in relation to your use of the Platform and Services.
Nothing in these Terms limits any rights or obligations under the Payment Processor Terms or any other third-party terms that apply to your use of third-party services.
The clauses relating to payment obligations, refunds, Chargebacks, privacy, data, intellectual property, disclaimers, limitation of liability, indemnity, suspension, termination, disputes and any other provision that by its nature should survive termination survive termination or expiry of these Terms.
These Terms are governed by the laws of New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from those courts.